Building Smart Water and Power Sectors Transforming Citizen Experience through Digital Technology

The experience of the citizen is a key thrust factor for the digital transformation in the utility sector. Public sector utilities have accelerated the adoption of tech-led solutions to provide citizens with a user-friendly channel to access a wide range of resources and to reach out to the administration to seek support and get their queries addressed.

Focusing on the digital empowerment of both - the water and the power sector, The Elets Technomedia, in association with WhatsApp & Infobib, is organising a webinar on “Transforming Citizen Experience through Digital Technology” to delve into emerging innovation trends and challenges.

The webinar will connect key policymakers from the government and experts from the industry for deliberations and collaboration.

Key Focus:

Digital Services


Citizen Communication


Responsiveness and Scalability for Water and Power Utilities


Key Discussion Points:

  • Effective communication framework: Trends, challenges and opportunities
  • Enhancing citizen services and experience with effective communication tools
  • Innovating communication, transaction and service deliveries
  • Strengthening public-private partnership opportunities
  • Augmenting consumer experience through WhatsApp Business Suite

and many more...

Key Participants:

Central and State Governments


Central and State Water PSUs


Central and State Power PSUs


Water and Power Utilities


Industry Experts


Key Takeaways:

Analyze and understand innovative ways to enhance citizen experience and engagement.

Get insights into a fresh approach to enhancing digital service delivery.

Learn ways to tackle challenges in digital communication.

Exchange ideas with decision-makers from the government and experts from the industry.


Priya Ranjan Kumar

Executive Director, SWSM & Namami Gange
Rural Water Supply Department
Government of Uttar Pradesh

Bhaskar Sarkar

Chief Executive Officer
TP Northern Odisha Distribution Limited

Yogesh Kumar

Director (Commercial)
Madhyanchal Vidyut Vitran Nigam (MVVNL)
Government of Uttar Pradesh

Praveen Kumar Guru

General Manager (Technical & Planning)
Madhya Pradesh Jal Nigam
Government of Madhya Pradesh

Debashish Sarkar

Managing Director
Tripura State Electricity Corporation Limited

Amarnath Pal

General Manager (Information Technology)
West Bengal Power Development Corporation Limited
Government of West Bengal

PK Jain

Chief Engineer (Planning)
Delhi Jal Board

Prasad Reshme

Director (Projects)
Maharashtra State Electricity Distribution Co. Ltd

Shradha Thapa

Regional Head - Government and OTT Partnerships

Tushar Bhalla

Strategic Partner Manager
WhatsApp India

Shoubhik Das

Strategic Accounts &
Partnerships Manager – India
Bangladesh & Sri Lanka, Infobip