Transforming Customer Experience in Utility Sector

Elets Technomedia, in association with WhatsApp India and Infobip India Pvt Ltd, is organizing an exclusive conclave on “Transforming Customer Experience in Utility Sector” on 9th December, 2021 (VIRTUAL), which shall be attended by delegates from various government departments.

The conclave shall highlight the rising technology penetration in the utility and urban sector, and understand how leaders and visionary officers from government and utility departments are making an all-around effort to ease government communications, service deliveries, and transactions.

Register

Key Speakers

VARUN KUMAR BARANWAL

Managing Director
Paschim Gujarat Vij Company Limited

SHIVSHARANAPPA G.N

Municipal Commissioner, Kanpur Municipal Corporation and CEO, Kanpur Smart City Limited

PRASHANT KUMAR MISHRA

Managing Director
Mangaluru Electricity Supply Company Ltd (MESCOM)

PRADIPTA KUMAR SWAIN

Managing Director & CEO, Water Corporation of Odisha

HARSHA SOLANKI

Managing Director
Infobip

TUSHAR BHALLA

Strategic Partner Manager WhatsApp

NITIN MITHRANI

HOD
Revenue Cycle Management
Tata Power

SHRADHA THAPA

Solution Expert
Infobip

Discussion Points

Optimizing operations for PSUs digitally
Boosting business for utilities with effective communication tools
Strengthening communication,service deliveries,&transactions with technology
Public-private partnerships to improve consumer experience
Augmenting consumer experience through WhatsAppBusiness Suite

Who Should Join?

Technology Decision Makers
Marketing and Digital Marketing Heads
Digital Business Heads
Consultants
Advisors
Information Technology Heads

Participating Departments

Electricity Boards

Power Distribution Companies

Water Boards

Water Departments

Oil and Petroleum PSUs in States and Centre

Smart Cities Special Purpose Vehicles (SPV)

Municipal Corporations, Councils, and Urban Local Bodies

Local Self-Governments

Programme Coordinator

Krishna C. Mishra

+91-9811822697

krishnamishra@elets.in