About the Webinar
Conversational AI is now essential for the BFSI sector, meeting the demand for seamless and efficient customer service in a digital-first world. As customers seek instant access to information and services, chatbots are becoming a key tool for financial institutions. Accenture reports that 79% of banking customers favour chatbots for simple tasks, highlighting their growing importance in enhancing service efficiency.
Join Elets Technomedia and Uniphore for the exclusive webinar, “Personalisation in Finance: Boost Efficiency and Engagement with AI”, to explore how conversational AI can optimise operations, ensure compliance, and drive customer satisfaction.
Our Speakers
Vishal Bhatia
Chief Digital Officer
Canara Bank
Ashish Kumar
DVP- Customer Experience & Journey HDFC Bank
Vikas Pachauri
Journey Lead - Conversational AI
IDFC First Bank
Sudha Bhat
Industry Solutions, Uniphore
(Moderator)
Key Participants
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Chief Data Officers
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Chief Customer Experience Officers
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Chief AI Officers
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Chief Digital Transformation Officers
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Chief Operating Officers
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Head - IT, Customer Experience, Technology, Customer Service,
Contact Centre, Digital, Innovation & Strategy
Discussion Points
Leveraging AI-driven virtual assistants for enhanced customer experience
Automate document processing while maintaining regulatory adherence
Real-time data analysis for personalised customer interactions
Reduce response and call handling times with task automation
Why You Shouldn’t Miss It?
Stay Competitive
India’s AI market projected to hit $17 billion by 2027, as reported
by BCG and Nasscom. Gain insights to thrive in your industry.
Revenue Potential
Transform your contact center into a revenue powerhouse
Expert Knowledge
Learn from leading industry experts
Explore Uniphore’s AI Platform
Discover innovative solutions
